General Information

General Information

HOURS:
Monday - Friday 8:00 a.m. to 6:00 p.m. Eastern Standard Time
Order Line: 1-800-542-3139
Other: 1-828-692-7333
Fax: 1-828-696-8237

 

PICK UP ORDERS:
Pick up orders between 8:00 a.m. and 4:00 p.m. Monday through Friday. Please stop by and visit our showroom during the same hours. Must have 24-hour notice. Effective March 2004, a signed receipt given at the main office is required for pickup orders at the Distribution Center.

PLEASE HAVE THE FOLLOWING AVAILABLE:
1.  Your company name
2.  Customer number
3.  Purchase order number if you require one
4.  Item number(s)
5.  Description
6.  Quantity in each

MINIMUM ORDER:
Minimum order is $200.00 for new accounts, $150.00 for re-order. Backorders under $50.00 will stay on the system for 60 days and will add to a new order if placed.  


PRICES:

Prices are subject to change without notice.


TERMS:

Terms are Credit or Prepay until Credit is approved by the Credit Department. We accept VISA, Mastercard, and Discover. The Manual Woodworkers and Weavers' completed and signed credit application must be on file to be considered for credit. 1.5% interest per month is charged on overdue invoices. If the account is placed for collection, all attorney and handling fees will be paid by the customer. Accounts will be charged $25.00 for checks returned for any reason.


Product Care Instructions

MINI PLATES
For decorative use only.

COTTON THROWS
Machine wash in cold water, gentle cycle with mild detergent. Do not bleach. Tumble dry.

CHENILLE THROWS
Dry clean only

TAPESTRY & PRINTED PLACEMATS
Machine wash in cold water, gentle cycle with mild detergent. Do not bleach. Flat dry unless otherwise noted.

36” AND 72” TAPESTRY & PRINTED RUNNERS
If necessary cool iron on tapestry side only, do not iron back.

PILLOW AND WALL DECOR
Spot or dry clean only.

TENCEL® THROWS
Machine wash cold. Delicate cycle. Mild detergent. Tumble dry delicate cycle. Do not bleach or dry clean.

LINEN & COTTON
Spot or dry clean only.


Return Policy

In an effort to provide faster and more efficient service, we ask that you follow the instructions below on all returns.
Please open and inspect your merchandise promptly. Merchandise will not be authorized for return after 10 days from the invoice date.
Call or write for authorization within 10 days of receipt of merchandise. Any item returned without authorization will be subject to a 50% restock fee. The authorization number is only good for 10 days.
Mark the authorization number on the outside of the carton(s) being returned. Enclose a copy of the invoice with the items marked that you are returning. Customer Service will advise the best method for returning the product.
Merchandise returned because of dislike or over-ordering, is subject to a 20% restock fee.
Return of seasonal merchandise is subject to a 20% restock fee.
All returns are subject to inspection before credit is given. Merchandise received in shop worn condition will not be credited. Pack merchandise properly to insure the merchandise will not be damaged in shipping. Merchandise received damaged due to improper packaging will be credited by the extent of the damage.
No returns on special orders unless defective.
Refused shipments are subject to a 20% restock fee and freight. If an order is refused, our customer service department must be contacted prior to ship date to avoid a restock fee.

* No COD returns - merchandise returned to us COD will not be accepted.
* No credit will be given to merchandise received with retail price tags.

 

Please return carton(s) either thru UPS, Fed-Ex, or US Postal Service to:

Manual Woodworkers & Weavers, Inc.
Attn: Returns Processing
272 Old Sunset Hill Road
Hendersonville, NC 28792

CREDIT APPLICATION & CREDIT AUTHORIZATION FORM 

Credit Application (78 KB)

Credit Card Authorization Form (70 KB)

 

Adobe Acrobat Reader is required to view the forms.

 

If the application does not come up when clicking the links, please follow these instructions:
    1. Right-Click on the desired link 
    2. Select Save Target As... 
    3. Save the document to your hard drive 
    4. You can then open the document. 

 

To be considered for credit, the company applying must fill out our credit application completely. This must include an authorized signature, guaranteeing payment.


Mail the completed application(s) to - 

   The Manual Woodworkers & Weavers, Inc. 
   Attn: Credit Department 
   3737 Howard Gap Road
   Hendersonville, NC 28792